Please email email@example.com before returning any item(s) to us and we will let you know the best way to post it back to us.
If you wish to return part or the whole order we must be notified within 7 days of receipt. We will issue a full refund including postage and packaging, or an exchange.
After 7 days from the date of delivery we will refund the cost of the order minus the postage and packaging charge paid.
Unfortunately these rights do not extend to Personalised items or products specifically made to order, if you have made a spelling mistake or if you have just changed your mind.
If an item received is incorrect, faulty, damaged or in circumstances where personalisation is incorrect due to our error, or an error made by any of our specialists, we shall of course be happy to provide you with a full refund (including cost of delivery) or offer to replace the item at no cost to you. We may require you to return the original item, in which case we will also refund the return postage cost.
For your own protection, we recommend that you send any package back using a delivery service that provides a tracking number such as 1st Class Royal Mail Recorded post.
Any item which is being returned must arrive back with us in perfect/saleable condition.
Terms and Conditions
As most items at MGB are personalised it is important to ensure all spelling and details are correct. If details are submitted via the website please ensure all spelling and details are correct as they will be copied exactly.
If a proof is created, once proof is approved by the customer this proof will be used in production, so please check every detail carefully. Customers are responsible for final sign off on all jobs, this includes all spelling and detail checking, once the proof is approved we will go ahead with production.
By the customer approving the proof this confirms all details including spelling and artwork are correct and is ready to go into production. Products will then be created exactly as on the proof. Final design, size and material may vary from sample sent. MGB cannot be held responsible for late deliveries or mistakes in the copy. Prices are subject to change. Your products may be used as samples, or in promotion and advertising.