Contact Us

Email

info@mangunbear.com 

Telephone

01202001415

Address

Man Gun Bear
Unit 3E Austin Park
Yeoman Road
Ringwood
BH24 3FG


FAQ

Categories

General

- I made a mistake on the text what should I do?

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When placing your order we always ask that you check the spelling or initials of your personalisation before going through to checkout as we copy all text directly and changes cannot be made once in production.

If you do notice that you have made a mistake, please contact us as soon as possible and we will do our best to amend it before it has gone through to the workshop. In the instance where a product has already been made there will be a charge to remake it and we can discuss options with you if necessary.

- I have received a damaged item, what should I do?

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All of our products are thoroughly checked for quality control and securely packaged before being dispatched from the workshop. However, on the rare occasion items can be damaged whilst in transit. Should you have received a damaged item please contact us via email with your order number and a photo of the item received and we will look into this for you as soon as possible.

- Where does your leather come from?

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All our leather is sustainably sourced from here in the UK and is a bi-product of the food and drink industry. We predominantly use veg-tanned leather which minimises environmental impact due to the traditional natural tanning process.

- Why does leather differ in appearance?

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As leather is a natural material the exact appearance will always vary from hide to hide. Natural scarring and marks make each item completely unique and this is the charm of working with such a beautiful material.

- Why are your collar stiffeners only available in one size?

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From our research, we have found that a 60mm collar stiffener is the ideal size. This perfectly fits the standard pocket length the majority of shirt manufacturers use, and equally well in a collar that is just that fraction longer.

- What personalisation is available on leather products?

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Many of our leather products can be personalised using a traditional hot stamping press. We can include uppercase letters, numbers, and the symbols ! . ? & ' and # and -. Please note that we are only able to include three repetitions of the same letter and currently cannot offer accented letters.

- Where can I buy refills for your leather journals?

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Refills for our Personalised Leather Travel Journals are available to order on our site, just search code MGB057. They are made from 55% recycled paper and contain 30 blank sheets.

Delivery

- Delivery options

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All standard delivery orders are dispatched within two business days. UK orders are sent by first class Royal Mail post so should arrive within one-two days after dispatch.

Standard delivery is free on all orders over £20 within the UK. All other small packages have a delivery cost of £1.95.

Express delivery is available if you require your order more urgently. Express orders will be dispatched within one business day and will be sent with Royal Mail 24 Hour Tracked Delivery.

This is available within the UK, weekdays only, and the cost of this service is £4.95.

- Do you ship overseas?

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We offer worldwide delivery with the DHL Express courier service. Approximate delivery dates are as follows:

  • Europe: within 2 – 3 days from the date of dispatch.
  • USA: within 3 – 5 days from the date of dispatch.
  • Australia: within 5 – 7 days from the date of dispatch.

Please provide your telephone number at the checkout so our courier can contact you about your delivery should they need to. The service is fully tracked and DHL will keep you updated on your delivery.

Please be aware that there might be additional costs when ordering from international locations such as customs excise duty, please note this cost will have to be absorbed by the customer.

Please also note that DHL Express are unable to deliver to PO, APO, or FPO box addresses.

- Where is my order?

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If your estimated delivery date has passed and you have not received your order, please get in touch with us and we will take a look into its whereabouts. Please note that not all items are posted with tracked delivery unless you have opted to upgrade to our express service.

Returns

- Can I return my product?

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Any products that are personalised are non-refundable unless there is a fault with the item. The bespoke nature of our products means that they cannot be resold so unfortunately we cannot accept returns.

Should you wish to return a product that is not personalised please contact us within 14 days and we will let you know the best way to post it back to us. Please note, return postage will be at the customer's expense unless otherwise agreed.

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